Overview
Dark Logic Algo is digital software. Access is delivered as soon as your purchase is confirmed, so refunds are considered case by case under the conditions below.
When you can request a refund
- You were charged more than once for the same purchase, or were charged by mistake.
- You could not access or use the paid software because of a technical problem on our side that our support team was unable to resolve.
- Your request is made within 7 days of the original purchase date.
What is not refundable
- Trading profits or losses, brokerage, taxes, exchange charges and any fees charged by your broker.
- Dissatisfaction with market results or strategy performance. Results are never guaranteed.
- Problems caused by your own device, internet connection, broker account, API access or incorrect settings.
- Requests made after the 7-day window, unless required by applicable law.
- Accounts suspended for breach of our Terms & Conditions.
How to request a refund
Email darklogicalgo@gmail.com or call +91 76370 65332. Please include your name, the email or phone number used at purchase, the payment reference or date, and a short description of the problem.
How refunds are processed
- We review requests and reply within about 3 to 5 business days.
- Approved refunds are returned to the original payment method. Your bank or payment provider may take a further 5 to 10 business days to show the credit.
- Access to the paid product may end once a refund is issued.
Subscriptions and renewals
If your plan renews automatically, you can cancel before the next billing date to avoid a future charge. Cancelling stops future renewals but does not refund a period that has already been billed, except as described above.
Chargebacks
If you have a billing concern, please contact us first. We can usually resolve it faster than a bank dispute.
Questions
Reach us through the contact page if you are unsure whether your situation qualifies.